Support
Complaints
How to raise a concern and what to expect from Blue Haven when something has not met the standard you expected.Tell us what happened
Email our team with a clear description of the concern, the outcome you are seeking and any relevant dates or references. This helps us understand the issue without unnecessary delay.
How we respond
We will acknowledge the concern, identify who is responsible for reviewing it and explain the next step. More complex matters may require further information before a considered response can be provided.
Keeping the record clear
The concern, review and response are handled with appropriate confidentiality. We keep enough information to manage the matter, learn from it and meet relevant obligations.
Questions or requestsSpeak to Blue Haven
team@bluehavenadvisory.co.uk